---
title: "Prevent and Manage Conflict @ Work"
date: 2026-03-27T16:00:00+11:00
author: Walker Designs
canonical_url: "https://tcci.com.au/events/prevent-and-manage-conflict-work"
section: Events
---
COURSES#  Prevent and Manage Conflict @ Work 

---

Build confidence in handling workplace disputes

  Duration 5 hours Location In-person and Online Investment $395 TCCI member and $595 non-member  [ Download Brochure](https://tcci.com.au/volumes/documents/Course-Brochures/Prevent-Manage-Conflict-Work-NEW.pdf) 

 

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3. Prevent and Manage Conflict @ Work
 
 

 

 

  ## Upcoming Course Dates

 

 

 

  Conflict is inevitable in any workplace but handling it effectively can make all the difference in maintaining positive relationships, reducing stress, and improving productivity.

This full-day workshop is designed for frontline professionals—salespeople, customer service staff, receptionists, personal assistants, and field staff—who regularly interact with customers, clients, and colleagues.

### What You’ll Learn: 

- Recognise and prevent workplace conflict before it escalates
- Communicate confidently and calmly in tense situations
- Master different conflict resolution styles for better outcomes
- Handle complaints and difficult conversations with professionalism
- Turn workplace challenges into opportunities for growth
- Discover the difference between performance management and bullying
- Develop a Personal Action Plan to apply these skills immediately

### Why this course is for you:

This course is perfect for anyone who…

- Wants more confidence in tough conversations
- Struggles with workplace tension
- Wants to turn conflict into opportunity

 

 

 

### Expression of interest to tailor this training for your workplace.

 

 

 

 

 

 

 

 

 

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### Team Leader Essentials

 
Learn how to Support a Stronger, Thriving Workplace

 

  

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  [  #### Next post 

### Manage Conflict with Confidence

 
Master the Art of Workplace Conflict Resolution

 

  

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  ](https://tcci.com.au/events/manage-conflict-with-confidence)