Duration: 2 hours
Location: In-person and Online
Investment: $175 TCCI member and $260 non-member

The standard you walk past is the standard you accept—yet many workplace issues arise because leaders avoid difficult conversations. Whether it’s addressing poor performance, managing conflict, or delivering constructive feedback, knowing how to have these conversations effectively is a crucial leadership skill.

This practical, hands-on workshop will help managers, team leaders, and supervisors develop the confidence to navigate difficult discussions professionally and productively.

What You’ll Learn:

• Understand different communication styles and how to adapt your message
• Deliver feedback effectively—turning difficult discussions into opportunities for growth
• Identify common mistakes that make conversations harder and how to avoid them
• Follow a structured approach to ensure clarity, fairness, and positive outcomes
• Recognise the difference between bullying and performance management

By the end of this course, you’ll have a Personal Action Plan to apply these strategies immediately in your workplace.

Why this course is for you:

This course is perfect for anyone who…

• Struggles with addressing performance issues or workplace concerns
• Wants to feel more confident handling tough conversations
• Needs to provide feedback that leads to real improvement
• Supervises a team and wants to maintain a positive work environment
• Wants to avoid common mistakes that make difficult discussions harder
• Is responsible for managing employee performance and workplace behaviour

Download a copy of our flier.

View our training calendar.

Complete an expression of interest to tailor this training for your workplace.