Delivery Information

  • Duration: 2 hours

More Information

Contact training@tcci.com.au to discuss customised, on site or online delivery options.

COURSE CONTENT

Emotional Intelligence is our ability to recognise and manage our own and others’ emotional states. This workshop aims to explain what Emotional Intelligence actually is as well as why it is important. The workshop will also cover:

  • The five pillars of Emotional Intelligence 
  • Why we use Emotional Intelligence 
  • Some myths about emotions and emotional intelligence
  • How to be more emotionally intelligent
  • Developing a personal action plan


LEARNING OUTCOMES

By the completion of this course the participant will be able to: 

  • Define Emotional Intelligence
  • Understand the principles and application of emotional intelligence
  • More positively manage their own behaviour 
  • Be more considerate of others and their emotions
  • Have greater confidence interacting with others


WHO SHOULD ATTEND?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.