Delivery Information

  • Duration: 5 hours
  • Locations: Calender Course - Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.

Investment

  • $495 TCCI member
  • $745 non-member


WHO SHOULD ATTEND

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with others.

COURSE CONTENT

This full day workshop combines Communicate with Influence and Respectful Workplace Behaviour workshops to provide participants with tools and knowledge to enhance respectful workplace communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations and foster a positive and inclusive workplace culture. 

 

The workshop includes:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Perceptions, prejudice and stereotypes
  • Communication styles
  • Having direct conversations
  • Giving good information 
  • Barriers to communication
  • Definition of bullying and other negative workplace behaviours


LEARNING OUTCOMES

By the completion of this course the participant will be able to:

  • Understand preferred communication methods
  • Know and understand causes of conflict and conflict resolution methods
  • More positively manage their own behaviour
  • Recognise and more confidently manage miscommunications in the workplace
  • Identify bullying behaviour
  • Address behaviour that can lead to bullying, harassment and discrimination