Delivery Information

  • Duration: 3 hours
  • Locations: Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.

Investment

  • $350 TCCI member
  • $525 non-member


WHO SHOULD ATTEND

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

COURSE CONTENT

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts
  • Dealing with difficult clients and conflict resolution
  • Negotiation and compromise
  • Problem solving techniques
  • Developing a personal action plan


LEARNING OUTCOMES

By the completion of this course the participant will be able to:

  • Understand preferred communication methods
  • Know and understand causes of conflict and conflict resolution methods
  • More positively manage their own behaviour
  • Identify and demonstrate effective telephone techniques
  • Demonstrate professional methods of answering the telephone and transferring calls
  • Recognise and manage difficult calls
  • Develop essential communication skills