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Delivery Information
- Duration: 2 hours
- Locations: Calender Course - Hobart and Launceston
- Contact training@tcci.com.au to discuss customised, on site or online delivery options.
Investment
- $175 TCCI member
- $260 non-member
COURSE CONTENT
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.
It will take a close look at the following:
- Causes of conflict
- Conflict resolution styles
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Complaints resolution process
WHO SHOULD ATTEND?
This course is designed for all people working in the ‘front line’ of business:
- Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff