Delivery Information

  • Duration: 2 hours
  • Locations: Hobart and Launceston
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.

Investment

  • $175 TCCI member
  • $260 non-member

COURSE CONTENT

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

  • Understanding the communication process
  • Using empathy to adapt your message
  • Feedback versus information
  • Common mistakes when having difficult conversations
  • Key steps to follow when having a difficult conversation
  • Bullying versus performance management


LEARNING OUTCOMES

  • Understand communication styles
  • Adapting the message to suit the audience
  • Increased confidence to address issues
  • Structured approach to holding discussions
  • A Personal Action Plan


WHO SHOULD ATTEND?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.