Delivery Information

  • Duration: 2 hours
  • Locations: Calender Course - Hobart 
  • Contact training@tcci.com.au to discuss customised, on site or online delivery options.

Investment

  • $175 TCCI member
  • $260 non-member

Register Here to Secure Your Spot :

Secure your spot today and enhance your skills in customer service, sales, and business security!

Course Content:

Security and Theft Reduction Strategies

This workshop equips participants with the tools and techniques to safeguard their business from theft and manage difficult situations with confidence. Learn how to deter theft through smart store layouts, handle incidents professionally and within legal guidelines, and manage aggressive behaviour effectively. You'll also gain insight into reporting procedures and strategies for creating a safer, more resilient workplace. Perfect for business owners, managers, and staff seeking to strengthen security and protect their business.


Security and Theft Reduction Strategies

This session focuses on practical strategies to reduce theft and enhance workplace security. You’ll gain tools to:

  • Set up your store with theft prevention best practices
  • Legally and confidently approach suspected shoplifters
  • Understand your legal responsibilities when dealing with theft
  • Effectively report incidents and manage banning procedures
  • Manage aggressive behaviour and de-escalate tense situations
  • Develop a customised action plan to improve workplace security

Overall Learning Outcome:

By the end of this session, participants will be equipped with practical tools to minimise theft and manage challenging situations in the workplace. They will understand how to effectively prevent theft through store setup, confidently handle suspected shoplifters within legal guidelines, and manage aggressive behaviour with de-escalation techniques. Participants will also learn to implement procedures for banning individuals, reporting incidents, and developing a tailored action plan to enhance overall workplace security and resilience.