Duration: 5 hours
Location: In-person and Online
Investment: $395 TCCI member and $595 non-member

Conflict is inevitable in any workplace but handling it effectively can make all the difference in maintaining positive relationships, reducing stress, and improving productivity.

This full-day workshop is designed for frontline professionals—salespeople, customer service staff, receptionists, personal assistants, and field staff—who regularly interact with customers, clients, and colleagues.

What You’ll Learn:                                                                                                                                

• Recognise and prevent workplace conflict before it escalates
• Communicate confidently and calmly in tense situations
• Master different conflict resolution styles for better outcomes
• Handle complaints and difficult conversations with professionalism
• Turn workplace challenges into opportunities for growth
• Discover the difference between performance management and bullying
• Develop a Personal Action Plan to apply these skills immediately

Why this course is for you:
This course is perfect for anyone who…

• Wants more confidence in tough conversations
• Struggles with workplace tension
• Wants to turn conflict into opportunity

Please note, Prevent and Manage Conflict @ Work is a combination of two of our popular half-day training courses – Manage Conflict with Confidence and Having Difficult Conversations.

Download a copy of our flier.

View our training calendar.

Complete an expression of interest to tailor this training for your workplace.